Article 1


1.1.       These general terms and conditions, including the special conditions stated or referred to in the contract, our offers, our order confirmations and invoices are applicable to our contracts with the client, except where we have specifically varied them in writing, from the moment that they are first brought to the client’s notice at whatever time and in whatever manner. They are deemed to have been formally and expressly accepted by the client even if they conflict with the client’s own general or particular terms and conditions of purchase or sale. Only the terms and conditions of CityD-WES apply, and the knock-out rule of Article 5.23(3) of the Civil Code does not come into play. The term "we", "us", or "our" in the general terms and conditions always refers to CityD-WES.

1.2.      With the exception of assignments to which the legislation on government orders applies, the terms and conditions stated on order forms or other documents issued by the client are binding on us only if expressly accepted by us. E-mails with general or special conditions received by us are not binding on us unless we have expressly confirmed their receipt and their content. For contracts to which public procurement legislation does apply, current conditions apply only insofar as they do not conflict with the legal provisions on the subject.

1.3.      The fact that a specific contract departs from one of the provisions of these general terms and conditions does not rule out the application of the other provisions.

1.4.      If one of the provisions of the present terms and conditions or of the terms and conditions stated in the contract or our quotation proves to be void, the remaining provisions shall continue to apply in full and the void provision shall be replaced by an equivalent provision corresponding to the spirit of the void provision. The possibility of relying on a nullity on written notice is excluded.

1.5.      The performance of each assignment accepted is strictly limited to what is expressly indicated in the contract, our quotation or our order confirmation.

1.6.      If the payment of an advance has been stipulated in the contract, the quotation or the order confirmation, we are not bound until that advance has been paid.

1.7.      Each contract with the client is entered into by us on the expressly resolutive condition provided the client is creditworthy, that is that the client is able to meet its financial obligation under the contract. We are therefore entitled to treat a contract already entered into by us as having been dissolved by operation of law if the client proves not to be creditworthy. Lack of creditworthiness may be shown for instance by negative reports reaching us from credit insurers, trade reports and official reports such as payment arrears on social security charges or taxes.


Article 2


2.1.      All quotations remain valid for a period of 3 months after the date of offer, except in cases of deviation in the agreement or special conditions.

2.2.      Our prices do not take account of special circumstances which we could not possibly have foreseen at the time when we accepted the assignment. They are based in all cases on the information provided to us by the client, who is expected to inform us reasonably and with due care of all aspects that might influence the price.

2.3.      We may revise our prices to reflect increases in import or export duties, exchange rate fluctuations and taxes which we could not possibly have foreseen when setting the prices.

2.4.      In the case of multi-year contracts we have the right to revise our prices from the anniversary date of the contract in line with the consumer price index, using the following formula: p = P ( i / I ) where P = the price stated in the basic contract or our quotation, p = the revised price, I = the index figure of the month preceding the month in which the basic contract was signed or our quotation was drawn up, i =  the index figure of the month preceding the price revision in accordance with this paragraph.

2.5.      The quotation is based on a planning that seeks efficiencies during execution, as well as keeping consultants available for the task at hand. If the client's actions cause the planning to change significantly, CityD-WES may charge an additional fee. A significant change in planning includes elements such as extending the timing table by two months or more, not having phases carried out, cancelling steering groups or workshops within two working days, spreading interviews with privileged witnesses over several days while the offer assumes a bundling, ...

2.6.      The prices quoted by us are exclusive of VAT in all cases.

Article 3


3.1.      Subject to what is provided in 3.4. below, where the client has confirmed the order by signing and dating the order form issued by us and returning it to us by post or by mail our obligation commences only at the point when we actually receive that confirmation.

3.2.      Subject to what is provided in 3.4. below, where the assignment is placed by means of a letter or order form issued by the client we are bound only insofar as that order expressly refers to our offer and the present terms and conditions, and only from the point that we actually receive the order.

3.3.      In all other cases the client’s order is binding on us only if we have confirmed it in writing.

Article 4


4.1.      Provision of information

The client will at all times provide us (and where applicable our subcontractors) promptly and free of charge with all available, necessary and/or useful information that is or may be relevant to the performance of the operations we have been instructed to carry out.

The client will answer all our questions on our first simple request and will cooperate with us to enable our assignment to be carried out successfully.

The client itself guarantees the correctness of the provided information, instructions, drawing(s) and/or instructions for use (e.g. of drawings, models or plans). The client is and remains solely responsible for any loss or damage in the most general sense suffered by third parties and/or the client itself and resulting from or in connection with that information, instructions, drawing(s) and/or subcontractors against all third-party claims in respect of any loss or damage resulting from incorrect information.

4.2.      Enabling the assignment

The client must ensure that we (and where appropriate our subcontractors) are provided with all the permits and licenses that are required to gain access to the place of performance of the assignment.

In that context, the client will grant our staff all the necessary facilities to enable them to perform their assignment properly, responsibly and safely.

4.3.      Indemnity obligation – protection of property and property rights

             The client will ensure the safe storage of the materials belonging to us in an appropriate, adequate and locked place, or - if these materials are stored in the facility on the client's premises - a permanent and expert monitoring of them.

The client will indemnify us against all third-party claims made on us for non-observance of the (intellectual) property rights and licenses applying to the technical resources, drawings, models, trademarks and invention patents provided to us. The client will also compensate us for any loss suffered by us as a result of a defect in or malfunctioning of the technical resources provided to us.

4.4.      Payment of the price

The client is obliged to pay the price agreed or quoted by us within the periods specified in article 8 below.

Any disagreement between the client and us on the performance of our assignment will not under any circumstances suspend this payment obligation and no setting-off of debts will be permitted under any circumstances.

4.5.      Multi-client studies

Specifically with respect to multi-client studies (e.g. study on travel behaviour, research on business trips, travel omnibus survey, …), the participating parties commit to use the results for internal use only. In no case may reports, tables and presentations, neither wholly nor partially, be communicated to third parties, namely the non-contracting parties.

4.6.      In case of multiple clients, all clients are jointly and severally liable for the fulfilment of the obligations of this agreement, including payments.

4.7       Termination clause in case of cancellation of an awarded contract

Except in case of the situations of force majeure referred to in article 6, if a party  cancels the contract (provided a reasonable notice period is respected) he will be obliged to pay us an irreducible compensation payment for loss of profits in the amount of 25% of the price stated in the contract for that part of the contract which we have not yet begun to perform, without prejudice to the client’s obligation to pay us for the work already begun and performed by us and the costs already incurred by us, and also without prejudice to our right to claim greater compensation if we demonstrate that the loss suffered by us as a result of the cancellation of the assignment is in excess of the compensation percentage stated above.

Article 5


5.1.      Best efforts obligation

             Every assignment to which we have committed ourselves involves an obligation of best efforts.

             If applicable, we will deliver a report at the end of our assignment with an overview of the steps taken, actions taken and insights and results obtained. (see article 10)

5.2.      Subcontractors

             We are entitled to have our assignment carried out by subcontractors.

5.3.      Confidentiality

             We undertake to treat all plans, documents, information and all details (knowhow, technical and commercial information, procedures and working techniques) that come to our knowledge during the performance of our assignment as strictly confidential and to make use of them only for the performance of our assignment, except with the written consent of our client or otherwise agreed in writing. To ensure this confidentiality, we take adequate measures.

5.4.      Publicity

             Unless expressly prohibited by the client in writing, we may make reference to our involvement in this assignment and to the results of this assignment in whole or in part for publicity or business purposes at all times, i.e. when the assignment is first placed with us, when we commence performance of the assignment, during its performance and after its completion, including mention of logo.

5.5.      Intellectual property

             All methodologies, techniques, working methods, models and drawings mentioned or referred to in our offers, precontractual documents and reports/presentations remain our sole property unless otherwise agreed in writing.

Article 6


6.1.      We and also our client, but only in respect of its obligations as referred to in article 4 points 4.1 and 4.2) are relieved of all obligations in situations of force majeure such as fire, strike, lock-out, breakdown of machinery, attacks, war and natural disasters and all other similar circumstances that prevent the performance of the obligations and that in accordance with the following provisions.

6.2.      If one of the parties is affected by a situation of force majeure they have the right to suspend performance of our obligations without being obliged to pay damages for late performance.

6.3.      However if a situation of force majeure persists for six months either party has the right to cancel the contract with the exclusion of any entitlement to damages.

6.4.      The client must in any case pay for the goods already supplied or services already rendered by us.

6.5.      COVID-19 and similar pandemics: CityD-WES nv cannot be held liable for not (fully) performing an assignment as a result of a circumstance that is not attributable to fault but due to force majeure such as COVID-19. In these general terms and conditions, force majeure means, in addition to what is understood in this regard in law and jurisprudence, all external causes, foreseen and unforeseen, on which the company cannot exert influence, but as a result of which the entrepreneur is unable to fulfil his obligations as in the case of COVID-19. CityD-WES nv will in this case suspend the assignment in joint consultation and draw up a new deadline. In the event that force majeure no longer permits the assignment to be completed in its entirety, CityD-WES is entitled to invoice separately for the part already fulfilled or to be fulfilled. The customer is obliged to pay this invoice as if it were a separate agreement.

Article 7


7.1.      CityD-WES has the right to issue invoices for goods and services already provided by us at all times, even where we have only completed part of the total performance.

7.2.      Any notification of a dispute relating to the preparation, form or content of our invoices, also including the present general terms and conditions, is invalid and therefore cannot be considered unless it is made within 15 calendar days after the date of receipt of the invoice.

7.3.      The notification of a disputed invoice must in any case give precise details of the reasons for challenging the invoice, with supporting arguments. The client should also express the amount at issue in the notification as a cash value.

7.4.      The said notification must be submitted by registered letter to our registered office.

7.5.      In the absence of a fixed date of receipt of our invoices, our invoices are deemed to have been received by the client on the third working day after the date of invoice for invoicing addresses in Belgium, on the fifth working day after the date of invoice for invoicing addresses in the other countries of the European Union, and on the tenth working day after the date of invoice for invoicing addresses elsewhere. Any proof to the contrary must be brought by the client. For invoices sent via e-mail, the invoice is deemed to be received by the client the first working day after the e-mail is sent.

Article 8



8.1.      Except for our explicit deviation, all our invoices must be paid within 30 calendar days of the invoice date without deduction of any discount or deduction of any kind

8.2.      In the absence of full payment of an invoice within the aforementioned period, we shall be entitled, as of the day following the period determined as above, by operation of law and without notice of default being required, to the payment of interest on arrears as provided for in Article 5(2) of the Act of 2 August 2002 on combating late payment in commercial transactions.

8.3.      In addition, the client acknowledges that by not paying within the above period the client is in breach of contract and has caused us damage as a result. The client is obliged to compensate us for that damage, which includes the debt collection costs as referred to in article 6 of the Law of 02/08/2002 and which is estimated as follows: to cover the extrajudicial collection costs and the additional administrative work involved, a compensation payment is estimated equal to 10% of the outstanding balance with a minimum of €75, plus a fixed charge of €13 per reminder plus any registration charge; in addition, if we bring in third parties to collect the amounts demanded by us amicably the relevant charges will also be charged to the client.

If we also have to proceed to judicial collection, the client shall also be obliged to determine the legal costs in accordance with Articles 1017 ff. of the Judicial Code.

8.4.      If the client has not paid one invoice on its due date, all other invoices, even those that have not yet fallen due, become immediately payable. In that case we will also be entitled by operation of law to suspend performance of all our activities under the contract, even without warning, until all due amounts have been settled in full, without prejudice to our right to cancel the contract as provided in article 9 below.

8.5.      In the event of late payment of our invoice(s) by the client we reserve the right to declare any discounts allowed to be forfeit, also with retroactive effect in respect of the discounts granted to the client for one year previous to the most recent discount granted to the client.

8.6.     Incomplete or partly disputed performance of our activities under the contract may not in any circumstances serve as a pretext for postponing payment of undisputed part. Similarly, a delay in the timetable for performance for which we are not responsible does not entitle the client to hold back any payment or to change the original assignment. No payment whatsoever may be withheld in respect of guarantees unless expressly agreed by us.

8.7.      If payment facilities are permitted by CityD-WES, such as payment in instalments and payment agreements, it is hereby expressly agreed that the first non-payment will automatically and without notice of default entail the immediate claimability of all instalment payments.

8.8      We are at all times entitled to transfer all or part of the debt owed to us by the client to a third party.

8.9.     We agree with the client that if contrary to the provisions above services rendered by us under the contract and as yet unpaid are charged on by our client in whole or part to its own customer, the client will assign its claim against its customer to CityD-WES as follows: once we have served notice of the transfer of the claim by registered letter on our client and also on the latter’s customer, our client’s claim on its customer will be transferred to us in full or in proportion to the part resold to the amount of our client’s principal debt to us, exclusive of late payment interest, stipulated compensation payment and collection costs. Our client is obliged to provide us with full details of its claim on its customer at first request if we propose to apply the present article.

Article 9



9.1.      If the client fails to fulfil one or more of the obligations resting on him as set out in article 4, we shall be entitled either to carry out the order only subject to the charging of additional services, or to cancel the order and/or all current agreements with the client with immediate effect. In the latter case, we shall notify our client of the termination by registered letter, without any prior notice of default being required and subject to our rights to the damages mentioned below. The client shall be bound to pay us, by way of loss of profit, an irreducible compensation amounting to 25% of the price mentioned in the agreement for the part of it that we have not yet started to execute, without prejudice to his obligation to pay for the performances already started and executed by us as well as the costs already incurred by us, and without prejudice to our right to claim greater compensation if we prove that the damage suffered by us as a result of the non-compliance with the obligations mentioned in article 4 exceeds the above-mentioned percentage of damages.

9.2.      In the event of an attributable non-performance by the debtor, the client cannot invoke price reduction by giving written notice

Article 10


10.1     Unless otherwise stated in the report, this assignment includes a report in PowerPoint discussing the steps taken, actions taken and insights/results obtained. The final report will be sent to the client by e-mail.

10.2     Unless otherwise specified in the quotation, one round of corrections to the report is provided. Expected changes to the final report should be forwarded to CityD-WES within 15 calendar days in a bundled way. CityD-WES will make the necessary adjustments as far as they fit within the assignment. If the client does not respond to the final report within 10 working days, it is assumed that the client agrees with the final report.

10.3     Non-bundled feedback from different users, more than one round of corrections, late feedback and requests that do not fit within the delineated assignment may result in an additional charge.

10.4    The final invoice for a specific work will be sent as soon as a draft version of the final report is submitted. Our assignment is regarded as having been performed completely and sufficiently from the date on which we send our final invoice to our client unless the client queries that invoice by registered letter in accordance with the requirements and formalities stated in article 7 within a period of 15 calendar days after receiving the invoice.

10.5     For agreements concluded for an indefinite period, a notice period of six months applies. An agreement can be terminated after one year at the earliest.

Article 11



11.1.     It is expressly agreed that the responsibility and the risk in respect of the assignments, studies, models, drawings and procedures performed, realised or designed by us together with their associated items both tangible and intangible pass to the client from the conclusion of the contract, but that they remain our sole property for as long as the client has not yet met its obligations in full, including the payment of all amounts owed to us including interest for late payment, the stipulated compensation payments and the collection costs. Accordingly the client may not sell them, pledge them to a third party or dispose of or use them in any way until the client has met its obligations under article 8 in full. If the client fails to comply with this article the client will be obliged to pay damages in the amount of 25% of the price stated in the contract, without prejudice to the fulfilment of the other obligations of the agreement.


Article 12


12.1.    In the event of the client's death or dissolution, we will always have the option to dissolve the contract and the client will lose any right to claim compensation from us for any reason whatsoever. In the event of a bankruptcy or court-approved reorganisation taking place before we have fully completed our activities the contract will or will not be dissolved at our discretion and the client will loose all right to demand compensation from us for any reason whatsoever.

12.2.    CityD-WES's order concerns a best-efforts obligation. CityD-WES cannot be held contractually or extra-contractually liable for delays or shortcomings in the execution of its order. It is only liable for its deliberate errors and those for whom it is responsible as well as for errors committed by itself or by a person for whom it is responsible that affect the physical integrity of a person. Nor can CityD-WES be held jointly and severally or in solidum with third parties or with the client for any liability

12.3.    If we are nevertheless held to be liable, that liability shall in all cases be limited to the direct loss that is due to our gross negligence, to fraud by one of our staff, or to the faulty performance (or non-performance) of our principal commitment other than in the case of force majeure and the other exceptions stipulated above. The liability of CityD-WES for possible damage is limited to maximum the amount of the agreed cost for the assignment. Liability for profit loss, consequential or indirect damage is always excluded.

12.4.    CityD-WES cannot be held liable for damages of any nature whatsoever incurred by third parties due to or in connection with the execution of the assignment. The client will fully indemnify and hold CityD-WES harmless from any liabilities of third parties. Any (damage) claims against CityD-WES expires after a period of one year after the claim arises.

12.5.    We are released form all liability if any loss for which a claim is made against us results from the fact that the client has not complied or has not properly complied with his obligations towards us under these terms and conditions or under the contract.

12.6.    Every claim must be notified to us in writing within 8 calendar days after it arises, and every loss estimate must be communicated to us immediately.

12.7.    If the client cancels appointments outside the office in the context of the execution of an assignment without informing us accordingly in good time we reserve the right to invoice the travel costs and the time spent by our employees in travelling.

Article 13



13.1.    We agree with our client that all means will be used to reach an amicable settlement before legal action is taken, except as regards the collection of unpaid amounts for which we may take the matter directly to the court specified below.

13.2.    The courts of the judicial district of West Flanders, Bruges Department, have sole jurisdiction, even in cases of plurality of defendants, counterclaim, intervention and indemnity, and even in summary proceedings.

13.3.    All contracts entered into by us with the client and the performance of our assignments shall be governed solely by Belgian law.


Article 14


CityD-WES processes personal information in compliance with this privacy statement. 

Purposes of the processing

CityD-WES collects and processes customers’, suppliers’, potential customers’, consumers’ and applicants’ personal data for customer and order management (customer administration, order/delivery follow-up, invoicing, solvency follow-up, and the sending of newsletters), project implementation, market research and recruitment.

Legal foundation for the processing

Personal data is processed based on Article 6.1. [(a) consent,] [(b) (required for the implementation of an agreement),] [(c) (required to satisfy a legal obligation)], [(f) (required for the protection of our legitimate interest in entrepreneurship)] of the General Data Protection Act. [Insofar as the processing of personal data takes place based on Article 6.1. a) (consent), customers always have the right to withdraw the given consent.]

Transfer to third parties

If required to achieve the set purposes, the customers’ personal data will be shared with other companies within the European Economic Area, which are linked directly or indirectly with CityD-WES or with any other partner of CityD-WES.

CityD-WES guarantees that these recipients will take the necessary technical and organisational measures for the protection of personal data.

Retention period

  • Personal data processed for customer management will be stored for the time necessary to satisfy legal requirements (in terms of bookkeeping, among others).

Right to inspection, improvement, deletion, limitation, objection and transferability of personal data 

The customer has at all times the right to inspect their personal data and can have it improved/improve it should it be incorrect or incomplete, have it removed, limit its processing an object to the processing of their personal data based on Article 6.1 (f), including profiling based on said provisions. Furthermore, the customer is entitled to obtain a copy (in a structured, standard and mechanically readable form) of their personal data and to have said personal data forwarded to another company.

In order to exercise the aforementioned rights, the customer is requested to: send an e-mail the following address:

Direct marketing

The customer is entitled to object free of charge to the processing of any processing of their personal data aimed at direct marketing.


The customer has the right to file a complaint with the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels -



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